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Can I do voicerecording on every PBX? |
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Yes, CallCatcher supports every brand of PBX and can be connected
on either the trunk side (which is PBX independent) or
PBX extension side (with usually proprietary interfaces).
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I have a VoIP PBX, can I use the CallCatcher? |
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Yes, if the PBX is connected to ISDN trunk lines you can.
This is usually much more cost effective than recording
VoIP extensions. In most cases the number of trunk channels
is less than the number of extensions. Also a single server
can handle simultaneous recording of 120 channels of ISDN
easily while such a server could only handle upto 30 channels
of software based VoIP recording simultaneously.
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Is it possible to record fractional ISDN-8 or ISDN-20? |
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Indeed this is possible, as these fractional PRI lines are
basically standard ISDN-30 trunk lines that are channel
limited by the Telecoms provider.
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Can anyone notice that the telephone
line is being ‘tapped’? |
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No, it is impossible to notice or measure that the line is
being recorded as the CallCatcher does it guaranteed non-intrusively
using high-impedance voicerecording tap interfaces.
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Is there any delay or non transparency caused between the PBX and the PSTN? |
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No, as the telephone lines are ‘tapped’ in parallel, there
is no way that delay can be caused or that signaling information
is disturbed. Full transparency is guaranteed!
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Are both dialed number (DDI) and CLI information recorded? |
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Yes, on Analog and ISDN trunk interfaces all signaling is
detected and for most PBX brands there is also D-signaling
support. PBX brands for which there is no D-signaling support,
only the extension number is displayed in the recordings.
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If I record on trunk lines, will I see
the PBX extension number? |
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Basically you only will see DDI / CLI information as this
is the only information available on the trunk lines. However,
PBX extension numbers usually can be extracted from the
PBX SMDR / CDR port (RS232 or TCP/IP) and looped back to
the CallCatcher voice recorder using the CallLink client
application.
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